Shipping policy
1. Shipping Policy
Shipping Coverage
We currently ship across India to all serviceable pin codes.
Order Processing Time
Orders are processed within 1-3 days of order confirmation, excluding Sundays and public holidays.
Delivery Timelines
Once shipped, orders are typically delivered within 4–7 business days, depending on your delivery location. Delivery timelines are estimates and not guaranteed, and may be affected by courier delays, weather, regional restrictions, or circumstances beyond our control.
Order Tracking
Once your order is shipped, you will receive a tracking link via SMS / email / WhatsApp to monitor delivery status.
Undelivered / Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, we will contact you to arrange re-shipment, which may involve additional shipping charges at our discretion.
Address Changes
Please ensure your shipping address is accurate at the time of order. We are unable to modify the delivery address once an order has been shipped. If you notice an error immediately after placing your order, contact us and we will try to update it before dispatch, subject to processing status.
Cash on Delivery (COD)
COD is available on eligible orders.
2. Return & Exchange Policy
At POKARIRA, we take great care to ensure that every order is packed and delivered to you in perfect condition. We currently offer an Exchange Policy only and do not provide refunds.
1. When an Exchange Applies
An exchange may be requested in the following situations:
You received a damaged or defective product.
You received an incorrect product or size.
The product is eligible for exchange under our Shipping & Return Policy.
All exchange requests are subject to our quality inspection and the conditions mentioned below.
2. Exchange Conditions
To be eligible for an exchange:
The product must be unused and unworn.
The product must not have been washed, altered, or damaged.
All original tags, labels, packaging, and accessories must be intact.
The product must be returned in its original condition.
The exchange request must be raised within the applicable exchange window mentioned in our Shipping & Return Policy.
Products that do not meet these conditions may not be accepted for exchange.
3. Exchange for Size
The replacement size must be available in stock at the time the exchange is processed.
If the requested size is unavailable, a different size may be offered where available.
No refund will be issued if the required replacement size is unavailable.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or videos of the product to assess the issue before approving the exchange.
Once the issue is verified, we will arrange an exchange for the correct or replacement product, subject to availability.
5. Products Not Eligible for Exchange
An exchange will not be accepted if:
The product has been worn, washed, used, altered, or damaged by the customer.
Original tags or packaging are missing or damaged.
The product shows signs of use, stains, perfume, makeup, or other marks.
The exchange request is made after the applicable exchange window.
The product falls under a non-exchangeable category mentioned in our Shipping & Return Policy.
6. Exchange Process
Once your exchange request is approved, the product will be collected/returned as per our exchange process.
After we receive the product, it will undergo a quality inspection. Once approved, the replacement product will be dispatched, subject to availability.
Exchange processing and delivery timelines may vary depending on the location and availability of the replacement product.
7. No Refunds
POKARIRA does not offer refunds on orders.
Once an order has been successfully placed and processed, the amount paid will not be refunded to the original payment method.
Where eligible, customers may request an exchange in accordance with this policy.
8. Order Cancellations
Orders may be cancelled within 24 hours of Order received by contacting us, subject to whether the order has already entered the processing or dispatch stage.
As POKARIRA operates an exchange-only policy, cancellation does not automatically guarantee a refund. Any applicable cancellation resolution will be communicated by our team at the time of the request.
Once an order has been dispatched, it cannot be cancelled. Customers may request an exchange after delivery, subject to the terms of this policy.
3. Contact Us
For any shipping or return-related queries, reach out to us at:
Email: houseofpolka25@gmail.com