Shipping policy

1. Shipping Policy

Shipping Coverage

We currently ship across India to all serviceable pin codes.

Order Processing Time

Orders are processed within 1-3 days of order confirmation, excluding Sundays and public holidays.

Delivery Timelines

Once shipped, orders are typically delivered within  4–7 business days, depending on your delivery location. Delivery timelines are estimates and not guaranteed, and may be affected by courier delays, weather, regional restrictions, or circumstances beyond our control.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS / email / WhatsApp to monitor delivery status.

Undelivered / Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, we will contact you to arrange re-shipment, which may involve additional shipping charges at our discretion.

Address Changes

Please ensure your shipping address is accurate at the time of order. We are unable to modify the delivery address once an order has been shipped. If you notice an error immediately after placing your order, contact us and we will try to update it before dispatch, subject to processing status.

Cash on Delivery (COD)

COD is available on eligible orders.

 

2. Return & Exchange Policy

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we clearly state our return and exchange terms below.

Return Window

You may request a return or exchange within 7 days from the date of delivery.

Conditions for Return/Exchange

To be eligible for a return or exchange, the product must be:

  • Unused, unwashed, and unaltered

  • In its original condition with all original tags, packaging, and labels intact

  • Accompanied by the original invoice/order confirmation

Non-Returnable Items

The following categories are not eligible for return or exchange, unless the item received is damaged, defective, or incorrect:

  • Innerwear, and any item marked as non-returnable on the product page for hygiene reasons.

  • Items purchased during a clearance/final sale.

  • Products customized or made-to-order.

How to Initiate a Return or Exchange

  1. Contact us on our support email/WhatsApp within the return window, quoting your order number.

  2. Our team will confirm eligibility and share pickup/return shipping instructions.

  3. Once the returned item is received and inspected, we will process your exchange or refund as applicable.

Reverse Pickup

Where available, we will arrange a reverse pickup from your delivery address at no additional cost. In areas without reverse pickup service, you may be asked to self-ship the item to our warehouse, with shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a free replacement or full refund in such cases, in line with your rights under the Consumer Protection Act, 2019.

Quality Check

All returned products are subject to a quality check upon receipt. Returns that do not meet the conditions in Section 2.2 may be sent back to the customer without a refund or exchange being processed.

Exchange for Size

If you ordered the wrong size, you may request a size exchange within the return window, subject to stock availability of the requested size. If the requested size is unavailable, we will offer a refund or store credit instead.

3. Contact Us

For any shipping or return-related queries, reach out to us at:

Email: houseofpolka25@gmail.com