Privacy policy

1. Introduction

This Privacy Policy explains how House of Polka ("Pokarira", "we", "us", "our") collects, uses, discloses, and protects the personal information of visitors and customers ("you") on our website(the "Site"). By using our Site or placing an order with us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

a) Information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via our third-party payment gateway; we do not store your full card details)
  • Account login credentials, if you create an account
  • Communications you send us (e.g. customer support queries, reviews)

b) Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on Site, referring URLs
  • Cookies and similar tracking technologies (see Section 6)

c) Information from third parties:

  • Information from payment processors confirming successful transactions
  • Information from marketing/advertising platforms (e.g. Meta Ads) used to measure ad performance

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and delivery
  • Communicate with you about your order, account, or customer support queries
  • Send marketing communications, where you have opted in (you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations under Indian law

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Logistics and courier partners, to deliver your orders
  • Payment gateway providers, to process payments securely
  • Marketing and analytics platforms (e.g. Meta, Google), to measure and improve advertising performance
  • Government or regulatory authorities, where required by law or in response to valid legal process

All third parties we work with are required to handle your data in accordance with applicable Indian data protection law.

5. Data Storage and Security

We implement reasonable security practices and procedures, as required under the SPDI Rules, 2011, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our Site uses cookies and similar technologies to:

  • Remember your preferences and cart contents
  • Understand how visitors use our Site
  • Support advertising and retargeting campaigns

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to any legal obligations requiring us to retain certain records (e.g. transaction/invoice records under applicable tax law)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details in Section 11.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements under Indian law.

9. Children's Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer: Email: houseofpolka25@gmail.com 

For any privacy-related questions or concerns, you may also write to us at the above email address. We aim to acknowledge and address grievances within the timelines prescribed under applicable Indian law.