Refund policy

1. When a Refund Applies

A refund may be issued in the following situations:

  • You returned an eligible item within our return window (see Shipping & Return Policy) and it passed our quality check
  • You received a damaged, defective, or incorrect item
  • Your requested size/replacement is unavailable in stock, and you choose a refund instead
  • An order was cancelled before it was shipped

2. Refund Method

Refunds will be issued to the original mode of payment used at the time of purchase, wherever possible.

  • Prepaid orders (UPI/card/net banking/wallet): Refunded to the original payment method.
  • Cash on Delivery (COD) orders: Refunded via  bank transfer / UPI to a provided account, since there is no original payment method to refund to.
  • Store credit: Offered as an alternative to a refund at your request, or where specified for a particular promotion 

3. Refund Timeline

Once a return is received and passes our quality check, refunds are processed within 5–7 business days. Please note:

  • It may take an additional 5–7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
  • You will receive an email/SMS confirmation once your refund has been initiated.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The returned item does not meet the conditions outlined in our Return Policy (unused, unwashed, original tags/packaging intact)
  • The return request is made after the return window has closed
  • The item falls under a non-returnable category as listed in our Shipping & Return Policy

5. Cancellations

Before dispatch: You may cancel your order for a full refund by contacting us before the order has been shipped.

After dispatch: Once an order has shipped, it cannot be cancelled. You may initiate a return once the product is delivered, subject to our standard return policy.

6. Partial Refunds

Partial refunds may apply in situations such as:

  • Only part of a multi-item order is returned
  • A product shows signs of use or damage not caused by us, at our discretion following quality inspection

7. Failed or Delayed Refunds

If you haven't received your refund within the stated timeline, please first check with your bank, as processing times can vary. If there is still an issue after 7 days past the confirmation of refund initiation, contact us and we will investigate.

8. Order Payment Failures

If an amount was deducted from your account but your order was not confirmed, the amount is typically auto-reversed by your bank/payment provider within 5–7 business days. If this does not happen, please contact us with your transaction details and we will assist in resolving it with our payment gateway partner.

9. Contact Us

For any refund-related queries, reach out to us at:

Email: houseofpolka25@gmail.com